Return & Exchange policy
Luxury Dupes made returning easy!
- Your purchase with Luxury Dupes is not as prescribed or has damage? We are happy to accept your returns and refunds on items that are in original condition, within 3 days of receiving your order.
- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.
- Please take a picture of the item that you want to return with the original label that we shipped it with and send it to us through Instagram, WhatsApp or Email.
- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.
- Returns or exchanges can be made if the product is not as described on our website, if it is damaged, or if you received the wrong item, you can send them back for free and get a full refund.
- Any product you return must be in the same condition you received it. Returned items must not be used, or altered in any way. All items will be reviewed individually upon return.
- If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
- If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you.
- The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage.
- We are not responsible for any items that are returned to us by mistake.
- Returns take several days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 workdays. We will keep in touch with you along the way and send you an email once it’s all done